Vodafone
Stand: 59
Vodafone is the world's largest mobile community, with equity interests in 26 countries and Partner Networks in a further 13 countries, serving over 139 million proportionate customers worldwide.
Vodafone’s vision is to be the world's mobile communications leader – enriching customers' lives, helping individuals, businesses and communities be more connected in a mobile world. This vision is based on an understanding of the tremendous socio-economic benefits of mobile communication.
Vodafone has unique qualities that give it a strong market position; strong financial performance, financial flexibility enabling it to take advantage of opportunities, new data environments including the introduction of 3G networks, Vodafone brand presence in all controlled businesses and a global footprint offering services to customers at home or when roaming.
Originally part of Racal Electronics, Vodafone grew rapidly following the launch of its first mobile network in the UK in 1985, accounting for a third of Racal’s profits after just three years. In September 1991, Racal fully demerged Vodafone. At the time, it was the largest demerger witnessed in British history.
The success of the Vodafone Group lies in the way in which it conducts its business. Vodafone has created an organization that works as a global team of local leaders. It has retained its leadership by continually providing customers with better value, better products and better service. Vodafone has the highest quality and most reliable networks, leading edge global services and the highest quality customer care. Being a global group of companies allows Vodafone to share best practice and resources across its range of companies, ensuring maximum customer benefit.
VODAFONE UK
Vodafone UK has 14.2 million customers and is part of the world’s largest mobile community. The Newbury-based company offers a wide range of mobile voice and data communications. The Vodafone UK network covers 99% of the population and transmits over 17.5 million text messages every day. Vodafone UK was the world’s first mobile operator to introduce international roaming, and currently offers its customers roaming on 400 networks in 169 countries.
In May 2004, Vodafone UK was ranked top for customer satisfaction in the UK's contract mobile phone sector in a survey by JD Power and Associates.